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FAQs

Have Questions about Our Services?

Clear Answers for Auto Body Repair in Sonoma County.

We know auto body work can feel overwhelming, especially after an accident. Below are answers to the most common questions we get at Shotwell’s Autobody. If you don’t see your question here, give us a call. We’re always happy to help.

Yes, we work directly with most insurance companies to make your repair process smooth and stress free. We can help guide you through the claim, communicate with your adjuster, and ensure your vehicle is repaired properly. You always have the right to choose your repair shop, and we’re here to advocate for quality repairs.
Absolutely. You are not required to use the shop your insurance company recommends. You have the legal right to choose a shop you trust. At Shotwell’s Autobody, we focus on doing the job right, not cutting corners to meet insurance shortcuts.
Repair time depends on the extent of the damage, parts availability, and insurance approval. Minor repairs may take a few days, while larger collision repairs can take longer. We will give you a clear timeline upfront and keep you updated throughout the process.
Yes. We use professional color matching systems to ensure your paint blends seamlessly with the rest of your vehicle. Our goal is to make the repair look like it never happened.
Yes, we offer paintless dent repair for minor dents and dings where the paint surface is still intact. This method is faster and more cost effective while preserving your original factory finish.
Yes. We handle a wide range of suspension-related repairs, especially when they are tied to collision damage or safety concerns. This can include components like control arms, shocks, struts, and alignment issues that come from an accident or impact. If your vehicle is experiencing ride issues or visible damage, we can inspect it and let you know exactly what is needed to get it back driving properly.
First, make sure everyone is safe and contact the proper authorities if needed. Then file a claim with your insurance company. After that, bring your vehicle to us for an inspection and estimate. We will help guide you through the next steps.
It is always best to call ahead so we can make sure someone is available to assist you quickly. However, we do our best to accommodate walk ins when possible.

Yes, we offer a lifetime guaranty.

Yes, we handle everything from small cosmetic issues to full collision repairs. Whether it is a scratch, dent, or more extensive damage, we have the tools and experience to restore your vehicle.
Yes, we provide free estimates for all auto body and collision repair services. Bring your vehicle by and we will assess the damage and walk you through your options.

Hours of Operation

After Hours By Appointment Only